Comments on: Server crash, backup failure destroys Aesthetica build

By: Ener Hax

Ener Hax — Thu, 07 Oct 2010 06:01:40 +0000

caveat emptor – it was true whenever that saying was born and true now. if your work is important to you, it is up to you to safeguard it. trusting anyone else is a luxury and means placing your work in their hands. should they be trusted, i would like to think so

but then. if everything ran as it should, we would have no car accidents, no wars, and i would like that very much

By: Maria Korolov

Maria Korolov — Thu, 27 May 2010 15:35:50 +0000

Walter –

Sorry to hear that! What OpenSim hosting provider were you with?

– Maria

By: Walter Balazic

Walter Balazic — Thu, 27 May 2010 15:17:48 +0000

Same thing just happened to me.

By: Green Geeks |

Green Geeks | — Sun, 16 May 2010 14:41:23 +0000

[...] [...]

[WORDPRESS HASHCASH] The comment’s server IP (74.53.27.162) doesn’t match the comment’s URL host IP (74.53.27.165) and so is spam.

By: Benefits of Linux Dedicated Servers | Host Rage

Benefits of Linux Dedicated Servers | Host Rage — Sun, 02 May 2010 05:00:54 +0000

[...] Server crash, backup failure destroys Aesthetica build – Hypergrid Business [...]

[WORDPRESS HASHCASH] The comment’s server IP (174.121.38.98) doesn’t match the comment’s URL host IP (174.121.38.125) and so is spam.

By: links for 2010-04-30 | Metaverse3d.com

links for 2010-04-30 | Metaverse3d.com — Sat, 01 May 2010 01:05:44 +0000

[...] Server crash, backup failure destroys Aesthetica build – Hypergrid Business [...]

[WORDPRESS HASHCASH] The comment’s server IP (213.251.189.204) doesn’t match the comment’s URL host IP (213.186.33.19) and so is spam.

By: Maria Korolov

Maria Korolov — Fri, 30 Apr 2010 19:35:11 +0000

ReactionGrid CTO Chris Hart has just posted a note about how ReactionGrid handles backups for both its on-grid regions, and private grids:

http://www.reactiongrid.com/About/ReactionGridBlo…

It's a nice overview of how to do this — and what users should expect from all their hosting companies.

It includes daily automated backups, off-site copies, plus automatic OAR files generated three times a week and instant, self-serve OAR backups at any time.

There's a reason why ReactionGrid a top destination for enterprises and schools looking for OpenSim hosting.

– Maria Korolov

Editor, Hypergrid Business

By: Mike

Mike — Fri, 30 Apr 2010 10:18:14 +0000

I guess the old saying you get what you paid for comes up in this case. You are using Alpha software and having a simulation hosted by a small company running things at agressive rates. The customer should of known tis going into the arrangement.

By: Tweets that mention Server crash, backup failure destroys Aesthetica build - Hypergrid Business -- Topsy.com

Fri, 30 Apr 2010 08:42:07 +0000

[...] This post was mentioned on Twitter by Mal Burns, Maria Korolov , Robert Myers, DataPreserve, Ener Hax and others. Ener Hax said: bummer on an OpenSim host that promised backups but did not – one artist loses 5 months of work – http://tinyurl.com/2eljeqw =( [...]

[WORDPRESS HASHCASH] The comment’s server IP (74.112.128.46) doesn’t match the comment’s URL host IP (74.112.128.10) and so is spam.

By: backup, backup, and backup again «

backup, backup, and backup again « — Fri, 30 Apr 2010 06:21:14 +0000

[...] well . . . some artist (we don’t know him) lost five months of detailed work =( read the details here [...]

[WORDPRESS HASHCASH] The comment’s server IP (64.13.232.16) doesn’t match the comment’s URL host IP (64.13.232.129) and so is spam.

By: David Miller

David Miller — Fri, 30 Apr 2010 03:09:59 +0000

I am sorry to see that in this high-profile case that the data will not be recovered by the host. High-profile in that it appears in the blogosphere. Upon reading through the host’s website, it seems fairly clear that a customer should feel safe: “We keep monitors on your region day and night. Any failure triggers a notice to our entire support department to get it fixed.”

Legally, anything goes – ethically though is what matters to customers.

Is it worth $3000 to attempt to recover the data? That’s not my call and not my place to fight. But it does have ramifications.

SimHost offers a similar package to what we currently have but with more resources for the same money. While we entertained the idea of using them to be out in OSGrid, this news has changed that thinking.

What is the value of that? Like many people, we think we have a certain value and importance, but that is highly biased.

Our current hosting is $175 a month vs. $179.55 (their package minus a 5% discount). The loss of one potential customer is fairly low, but what about what that customer brings?

What’s the value of a happy customer? After all, our Ener left Second Life and a monthly subscription of $2,920 due to policy changes and lack of acknowledgement. Part of that was in my own efforts of speaking at conferences on the use of Second Life. Add to that the daily blogging Ener does, the 8,000 tagged Flickr pictures, and 20,000 twitter followers.

But there is no guarantee that if the recovery was attempted that any data would be salvaged. But certainly no data will be recovered as it stands now. It’s an unfortunate case for both the customer and provider.

By: osgrid-de.info » Blog Archiv » Katastrophen

osgrid-de.info » Blog Archiv » Katastrophen — Thu, 29 Apr 2010 19:48:03 +0000

[...] Weg zur Arbeit. Beim Druchblättern der Twitter Nachrichten im Bus fiel mir eine Schlagzeile auf: Server crash, backup failure destroys Aesthetica build. Auf deutsch, ein Server ist abgeschmiert und da keine Backups vorhanden war hat sich eine Region [...]