VenueGen hopes to be the WebEx of virtual meetings

There are three main ways today to have a 3D virtual business meeting using your browser – VenueGen, Altadyn’s 3DXplorer, and Avaya’s  Web.alive. Of the three, VenueGen stands out by actively marketing its platform with ubiquitous Internet advertising.

But the company wants to be known for its ease of use and its engaging and compelling interface.

Low, low prices

VenueGen is free for meetings of three avatars or less, and just $49 a month for meetings of up to five avatars – comparable to WebEx pricing. The platform tops out at 60-avatar meetings, at $599 a month. That’s unlimited meetings, in any of 30-plus different venues, as long as they’re all hosted by one person. For corporations who will have multiple people hosting meetings, there are bulk discounts.

3DXplorer pricing also starts at $49 a month for meetings of up to 10 avatars each. Maximum meeting size is 100 avatars, at $490 a month.

Avaya’s Web.alive pricing is expected to be roughly in the same ball park. Maximum meeting size is 150 avatars.

The prices of all three environments are significantly lower than those of the other two popular enterprise platforms — Teleplace and ProtoSphere — both of which require software downloads to use. Prices for these two platforms are user-based and a typical deployment can run into the six figures.

In Second Life and OpenSim, pricing is determined by land area. Second Life regions run around $300 a month each for a 16-acre square, with a $1,000 setup fee. OpenSim regions typically cost between $10 and $100 months, though the software itself is free and can be downloaded and run locally at  no cost except staff and hardware.

Each platform also has is own pricing intricacies. Web.alive and 3DXplorer charge for each new meeting space – VenueGen charges for each additional host, where hosts are users who can create and moderate meetings, but companies can have unlimited meetings, including simultaneous meetings, and unlimited numbers of total registered users.

David Gardner

“You only pay to host meetings, not to attend meetings,” said VenueGen CEO David Gardner told Hypergrid Business. “A customer may have a couple of hundred users and only a dozen paid accounts.”

Another area of difference is that Web.alive and 3DXplorer meeting spaces are persistent. Once you create a meeting area, it stays up, whether or not there are people in the room. Second Life and OpenSim also have persistent environments, as do ProtoSphere and Teleplace.

VenueGen meeting spaces are not persistent. A room is only loaded up on a server when people arrive, and is shut down again when they leave. That means that users can’t rearrange the furniture and expect to see the changes still there when they return. Not that they would be able to, anyway – VenueGen does not currently offer any in-world editing capabilities. The only changes that users can currently make to meeting spaces is to pull up different Web pages or documents on the built-in display screens, unless they hire one of VenueGen’s partners to design a custom meeting space.

War room venue holds seven people. (Image courtesy VenueGen.)

But the lack of persistence doesn’t mean that users have to sit around waiting for their virtual environments to be created.

It takes just 10 seconds to load a room, Gardner said.

The lack of persistent rooms means that VenueGen can get more use out of their servers, and allows them to offer free meetings to groups of three avatars or less.

It also allows them to offer free telephone lines – if a user has problems getting the in-world voice to work, they can simply call in to a conference call line and get the same spacial voice as if they were using a computer headset and microphone.

Rooms vs. grids

VenueGen, like 3DXplorer, Web.alive, Teleplace and ProtoSphere are all room-based – though the rooms are variously called worlds, spaces, or environments by the vendors.

By comparison, Second Life and OpenSim are grid-based. You rent land one region at a time, where the regions are laid out on a checkerboard pattern, and you can walk across from one region to another, forming one big flat world, with empty water in the spaces that are not occupied by active regions. The benefit of a grid-based architecture is that the world makes sense – we know how to navigate on a flat surface. People can wander around at will, fly, or ride vehicles across the entire world, except for areas they don’t have permission to enter.

Room-based worlds don’t allow any walking from one meeting environment to another. There is no one single map that all the environments have to be arranged on. Instead, to link multiple environments together, companies have to create teleportation portals. The downside to the room metaphor is that it’s easy to overdue it with the portals, connecting different environments together willy-nilly, so that users are unable to create a spacial map of where they are.

However, there is usually a great deal of flexiblity in the shape of the room itself. In some of the platforms, a room can be miles across, with a ceiling high up and painted to look like the sky, with smaller buildings located inside the environment. And, with careful planning, different environments can be connected to each other in such a way that it makes geometric sense and users can find their way around.

In VenueGen, for the most part, the meeting rooms are just that — single rooms, classrooms and auditoriums, though there are also some small courtyards, a space station flight deck, and a boat.

Courtroom venue holds 42 people and can be used to hold mock trials. (Image courtesy VenueGen.)

Fast on-ramp

But the big thing that sets VenueGen apart – or that they hope will set them apart – is their ease of use.

“We’ve been building this for three and a half years,” said Gardner. “We have had all kinds beta releases at different points and focus groups, offering the product for over two years to various select customers.”

Current customers include Booze Allen Hamilton, ACS Learning (a division of Xerox), Takeda Pharmaceuticals. PricewaterhouseCoopers, and Duke University. The company has about two dozen corporate clients total, with around 3,000 total registered users.

And the user base is growing fast, he said.

“We are on-boarding 2,000 people this week at one of the companies I mentioned,” he said. “We did six demos today – it’s just exploding.”

According to Gardner, it takes just a couple of minutes to create a room for a new meeting, and the getting started orientation for new users takes just 30 seconds.

“We really are trying to be quick, fast and inexpensive,” he said. “We are really trying to match all the lessons learned from people using WebEx.”

So how easy it is in practice? I tried out the platform with an acquaintance who normally runs small online events with GoToMeeting. We met at McDonald’s, and fired up our laptops. It took us about 45 minutes to get into our first meeting using McDonald’s WiFi – we had to download the browser plugin, create our user accounts, select a room for our meeting, and then load the room. For me, most of the delays were in loading the room – the first few tries failed. For her, the biggest delay was that she thought she was watching the orientation video while the plugin was loading in the background – but it wasn’t. She had to go back and restart.

Coffee shop venue holds six people. (Image courtesy VenueGen.)

The way it works is that you install the plugin, create an account, and whoever is the host launches the meeting, sets the time, and picks a venue. Then the host invites other attendees. The guest get an email invite with a link they click that takes them right to that meeting.

When we finally got into our meeting, neither one of us could get our in-world voice to work, so we gave up and went home. Of course, we were testing this under extreme conditions – McDonald’s – and then there’s the journalist factor. Any time a journalist tries out new software, even if it runs perfectly otherwise, it immediately breaks down. It’s a law or something.

But we did get a chance to test a few of the features that make VenueGen fun to use.

For example, you can upload a photo and have your avatar automatically look like you. Okay, mine looked a little weird, but it was a bad picture.

The built-in gesturing system is also nifty. There’s a simple pop-out control box for gestures, but when you click on a gesture – say, waving your hand – the actual motion looks different each time.

“We have 50 different animations to raise that hand,” explained Gardner. “If you don’t have a large library of animations, it just looks fake.”

Avatars also shift naturally in their seats, switching sitting positions. The idea is to make the environment feel natural and realistic.

“We’ve done a lot of usability studies and we just kept going at it until we got it right,” Gardner said.

The university classroom holds 42 people. (Image courtesy VenueGen.)

Photo-based faces help make the environment more engaging, as well.

“People want to look like themselves,” he said. “People really buy into it when they put their face on the avatar. They stop calling the avatar ‘it’ and start calling it ‘me’.”

The avatars are also highly detailed. Although there isn’t the wide variety of clothing and accessories as in, say, Second Life, the avatars are more realistic due to higher polygon counts, he said.

According to Gardner, Second Life avatars have between 400 and 500 polygons. Teleplace and ProtoSphere have about 400. VenueGen avatars are 6,000 polygons.

“Our clothing is an actual object that moves with you, it flows with the physics engine,” he added. “And it can be worn in layers, so you can put on a shirt, a tie, and a jacket. And our clothes are not super-tight – they’re appropriate to business meetings.”

There is no third-party marketplace for clothing and accessories, however. In fact, avatars have no personal inventories.

“It’s not a dress-up game,” Gardner said. “It’s a serious business tool.”

The ease of use applies to setting up meeting venues, as well. There are currently a couple of dozen different meeting venues – including my favorite, the deck of a boat. New venues come out on a regular basis.

“Whenever we hear someone saying, ‘It would be great to have such-and-such venue,’ we build it,” Gardner said.

You move around the venue by hitting the up arrow – and use left and right arrows to turn. You can also right-click on any point on the floor and select “Walk to here.” You sit on a chair by right-clicking it as well. Right clicking on any screen in the venue lets you pull up a Web page, a document, or your desktop for other people to see.

When trying it out, I was able to load up a Web page but not a document or my desktop. Good think I wasn’t hosting a real meeting. I I was, the company holds free in-world training classes to help people learn to use the features. A list of public classes is here — unfortunately, without time zone information.

It’s a very stripped down environment, especially for people used to the choices available in Second Life and OpenSim. But the fact that it is so spare and lean also makes it quick to set up and use.

“If I start letting people move objects around, then it’s more than a 30-second learning curve,” Gardner said. “Right now, we have a lit of most-requested features – and that’s far down on the list.”

So what’s at the top of the list?

“We are working on an intelligent camera that is an invisible camera that moves around the room and when someone is talking it zooms into their face,” he said. “When a slide changes, it goes to the main viewer [screen], and occasionally pans the audience.”

The idea is to have an automatically-generated video recording that looks like it was done by a professional cameraman.

“That is our most requested feature right now,” he said.

Bandwidth savings

Virtual environments – especially those that include streaming video, PowerPoint presentations, voice connections and desktop sharing – are notorious bandwidth hogs. VenueGen tries to minimize this by pre-loading as much content as possible.

Say, for example, a company is holding a training class where they will be showing videos and presentations. The content can be added to the meeting space ahead of time.

“Then anyone who registers for that class, the content will be automatically distributed to the class prior to the meeting,” said Gardner. That frees up bandwidth for voice.

The pre-distributed content means that a typical meeting uses 80 percent less bandwidth than in WebEx, he said.

Poor man’s telepresence room

“When I started this company, I was perplexed by the question of why people pay half a million dollars for a telepresence room when WebEx is $49 a month,” said Gardner. “The answer is engagement.”

In a recent whitepaper, VenueGen collected research about different types of meetings and ranked them by engagement.

Face-to-face meetings had the highest engagement stores, with telepresence and 3D immersive platforms tied for closed second.

Engagement is composed of a number of factors, including whether or not you feel that other people are paying attention to you, seeing where other people are looking, and the sense of being present with other people at the same time.

3D immersive platforms like VenueGen are almost as engaging as face-to-face meeting, and equally as engaging as telepresence. (Image courtesy VenueGen.)

Telepresence rooms are carefully designed to allow for eye-contact, and to create the illusion of being together in the same room – neither of which is possible with most Web conferencing platforms.

Meanwhile, in terms of costs, 3D immersive meetings are dramatically cheaper than face-to-face meetings requiring travel, or building new telepresence conference rooms.

3D immersive meetings are as inexpensive, scalable and immediate as Web conferencing. (Image courtesy VenueGen.)

For more information, you can find the VenueGen whitepapers here.

“What if there was a way to create a telepresence room, but for the price of WebEx?” asked Gardner. “Telepresence is very expensive. It is a gift for senior executives.”

VenueGen’s 3D alternative is risk-free, he said.

“You don’t have to buy a bunch of servers and cough up a lot of money on the front end,” he said. “We are a way to experience 3D without all the crap you have to deal with in the process. We have de-risked it.”

Enterprise deployment

The fact that VenueGen runs in a browser makes it attractive for companies and organizations with older machines.

VenueGen also offers centralized management panels where companies can provision and de-provision accounts, and switch hosting rights from one employee to another.

There is also a tool for IT administrators to use to automatically install the plugin on corporate computers at companies where the machines are locked down for security reasons.

“Takeda just did that,” said Gardner. “They pushed it out – the same way they do all the applications when they have a locked-down desktop.”

Corporations that need a custom environment can get one built by VenueGen or one of their partners.

“We built a hospital admitting room for one customer,” Gardner said. “They wanted it for role playing. But it’s not a core business.”

maria@hypergridbusiness.com'

Maria Korolov

Maria Korolov is editor and publisher of Hypergrid Business. She has been a journalist for more than twenty years and has worked for the Chicago Tribune, Reuters, and Computerworld and has reported from over a dozen countries, including Russia and China.

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  • http://www.venuegen.com dgardner

    Hi Maria,

    Thanks for writing about VenueGen. Your article was well written and a good

    comparison of Web3D products available today. I don't really have

    "corrections" to offer so much as an observation. I'm not sure why, but

    most journalist covering this space today still seem to write with a strong

    and clear Second Life bias stating over and over again that if an new

    offering is not like SL in this way or that then it is somehow deficient.

    This confounds me since Second Life has repeatedly said that it is not an

    enterprise tool and that it was not designed to meet the needs of the

    business community. Still, most writers on the subject today still seem to

    lament in every article that Web3D products are not like Second Life and how

    they'd be better if they were more like SL. VenueGen is not like Second

    Life and that is a very good thing. Second life was designed for consumer

    entertainment and personal expression and it does a wonderful job at that.

    Business users could not give a flip about buying virtual land, learning to

    fly or playing dress up. They do however have major concerns around big

    learning curves, unsecure data, firewall incompatibilities, navigation

    issues, bandwidth consumption, brand protection, content integration, etc.

    The big difference is that SL is about the environment and VenueGen is about

    the goals of the meeting at hand. Our environment is designed to get out of

    the way as quickly as possible so people can get to work. Comparing SL to

    VenueGen is like comparing a microscope to a kaleidoscope. Each is

    wonderfully unique and amazing but they have little else in common.

    Following are few clarifications to things mentioned in your article.

    1. Our initial target market is not WebEx users but rather those doing

    online instructor led training. Yes, we are a better modality for

    collaboration Than WebEx but our initial focus for a number of reasons will

    be on training.

    2. VenueGen supports over a thousand avatars at a single event but only 60

    can be in the same session (literally in sight of each other) at the same

    time if you need to support very low end video card users. If we reduced

    our polygon count to that of our competitors we could have them all in view

    of each other but practically speaking, once you get over 60 people in a

    room the event tends to be more informative and less

    collaborative/interactive.

    3. Although VenueGen venues are not persistent they offer the exact same

    value. When user's return to a venue (that has not reached the end date

    they scheduled) they will see any content, notes, white boarding, etc. they

    left behind, so it really does not matter whether the room was actually

    being hosted when no one was there to see it anyway.

    4. I apologize for your bad user experience at McDonald's. We publish a

    minimum requirements specification such as DSL-level bi-directional

    bandwidth. Based on your experience it is certain that this was not

    achieved and I encourage you to make sure your test environments always meet

    the minimum supported user specifications before testing and certainly

    before publishing any findings.

    5. Time zones are automatically converted into the default time zone you entered when creating your account.

    6. The most likely reason your content did not show up immediately was that

    it was being uploaded (very slowly) and then converted into Flash before

    being downloaded (very slowly) to you. We convert content like PowerPoints

    to Flash so that everyone can view them even if they don't have a particular

    product or viewer. Most people upload documents prior to their meeting so a

    few minute delay does not matter. If it does matter then screen sharing is

    always an immediate option. Using SL, you would have to convert each slide one at a

    time into a JPEG image and then load the pages one at a time losing all screen

    transitions, animations, etc.

    I think most readers of your article would conclude that VenueGen has some

    cool features but that it does not really work and that Second Life is

    better to use anyway. I don't think that our customers today would agree

    that this is a fair assessment.

  • http://www.hypergridbusiness.com Maria Korolov

    David –

    I'm actually back at the McDonald's now, and — minus the voice — it's pretty responsive and fast to load the second time around.

    I can definitely see attending a meeting, even here, maybe using my cell to dial into the call-in number to reduce the burden on the WiFi connection.

    The reason I start out by comparing new platforms to Second Life is because SL has a million active users — and 22 million total registrations. A lot of people, especially readers of Hypergrid Business, have accounts in Second Life, or have heard about it from newspapers, magazines, or television shows.

    Overall, I personally think that VenueGen is a great platform, and perfect for quick meetings.

    The one thing that I have a reservation about, however, is that it's set up to do the kinds of meetings (or trainings) where you've got a guy talking and pointing at slides on a screen. This is the least valuable use of 3D immersive environments — but VenueGen isn't currently set up for easy customization and interactivity, where 3D can make a huge difference.

    If I'm just showing slides to someone, then it's a hard sell to convince people to try a brand-new platform, install the plugin, learn the new interface. Especially when there's already a 2D meeting platform like WebEx or GoToMeeting that they know and are comfortable with.

    The increased level of engagement might be — or might not be — enough to get people over the hump. I'm looking forward to seeing adoption numbers!

    – Maria

  • http://www.venuegen.com dgardner

    Maria,
    Agreed regarding the familiarity of SL. However, you seem to be stating here that the primary value of immersive environments is in their ability to be a simulator. To say that a VenueGen online meeting in only incrementally better than a WebEx meeting is to miss the the primary value I believe Web3D affords. Why are business willing to pay up to $500K per tele-presence room when the same number of folks can collaborate and learn using WebEx for only $49 per month. A tele-presence room is not a simulator. Users cannot create 3D content there, so what makes it worth so much more? If you attempt to scientifically answer that question as we have then you will come to the conclusion that VenueGen provides very similar capabilities. If VenueGen is no better than WebEx than Tele-presence is no better than WebEx and Cisco, the owner of WebEx must have been crazy to spend $4 billion for Tandberg a few months ago.

  • http://www.hypergridbusiness.com Maria Korolov

    David –

    I agree that there is value.

    The conference that first got me hooked into virtual environments — IBM’s conference about OpenSim in Second Life two years ago — could easily have been held in VenueGen. It was just some people talking, and some more people sitting around in the audience. A number of VenueGen venues would have worked, and created the same immersive feeling that I had in Second Life.

    The question is — is there enough perceived value here? The test, I guess, will be whether people will sign up for the platform and then stick with it, and recommend it to others. I look forward to seeing adoption numbers.

    – Maria