Dreamland outscores rivals in hosting survey

It was a three-way competition between Dreamland Metaverse, Zetamex and CloudServe in this year’s hosting providers survey, since the OSgrid outage took a lot of the smaller hosting providers out of the running.

Despite the outage, the total number of responses was up by 62 percent compared to last year. Zetamex had the most ratings, followed by Dreamland, and then CloudServe.

3D Hosting, Oliveira, 3DLES, AviLabs, Digital Worlds Group, Hispalab, MA Rentals, Sasso, SirinHGpole and TomaHost had three or fewer responses each and were not included in this report. Other hosting providers in our directory had no ratings at all.

Dreamland on top in each category

Dreamland Metaverse, the oldest of the OpenSim hosting providers, score the highest in each category, including a perfect score for support. Zetamex was in second place for stability, performance, and support, and came in third after CloudServe for its user interface. However, Zetamex is currently redoing its web management panel.

(Hypergrid Business survey data.)

(Hypergrid Business survey data.)

Dreamland Metaverse is based in Switzerland and offers support in both English and German, with data centers in Europe, North America and Asia.

They are known for running private grids for educational institutions and companies of all sizes, including Fortune 500 firms — in fact, according to our survey, Dreamland customers said they rent more land at a time than either Zetamex or CloudServe customers.

But Dreamland does also provide hosting for individual regions on OSgrid and standalone mini-grids.

Dreamland also came out on top on another score — a full 100 percent of its customers say they would “absolutely recommend” it to others, compared to 72 percent for Zetamex and 67 percent for CloudServe.

However, CloudServe did well in the pricing question, with 67 percent of respondents calling it a bargain, compared to 58 percent each for Dreamland and Zetamex. The rest of Dreamland’s customers said that the prices were reasonable for the services provided, as did other  Zetamex customers — except for one Zetamex customer who said it was overpriced.

Tomorrow, I will post a follow-up article about what features people most appreciate — and most miss — in OpenSim.

Dreamland customer testimonials

Most of the ratings for Dreamland were accompanied by customer testimonials. The following is a representative selection of the comments.

“We have been with Dreamland Metaverse for almost five years and cannot praise them highly enough for support stability and overall experience. We have had excellent advice and help with almost immediate response and would recommend them to all without hesitation.”

“Best out there. Incredible service and support. You get what you pay for.”

“Dreamland Metaverse is truly an excellent service provider — we get the buck for the price.”

“Snoopy has been exceptional in addressing client concerns and issues. I would highly recommend Snoopy’s hosting services to anyone who is willing to get involved in the metaverse business.”

Only one customer had a complaint, but pointed out that the problems were not Dreamland’s fault.

“I had to return to Second Life based only on inventory availability,” the customer wrote. “Wish OpenSim had that type of selection variety or I wouldn’t be wasting a lot of money in Second Life as I need innovative tools for training, customizing and providing a high end business service.”

Zetamex customer testimonials

Fewer voters, proportionately, left comments about their Zetamex ratings.

“Zetamex had a rough start for me as I had just gotten a place located on OSgrid right before OSgrid went down. This of course was no fault of Zetamex — and I tried to wait it out. I now have my region located in Zetamex [they probably mean Zetaworlds, the new grid run by Zetamex] and couldn’t be happier. Of course with all the issues that have happened for Zetamex, the population on Zetamex is pretty low right now, but I am confident, in time, this too will change.”

“We are very happy with our hosting provider Zetamex. They come up with good ideas, new features. They think WITH you, take initiative and are very trustworthy. Their costumer service is excellent.  And Zetamex is very affordable.”

“Customer service at Zetamax is very poor in my experience. Lacks the ability to download or upload my region or inventory. I appreciate my experience in the lack of the ability to backup or upload my region or inventory is not the norm for OpenSim. On the plus side when my region is up, performance is excellent.”

“I feel 3 dollar regions are too cheap, though I have one that performs excellently. I think 10 to 30 dollars is a good target range for a fair price to consumers and quality hosting performance.”

“Tim is really good, but it sometimes takes him a while to respond to things.”

CloudServe customer comment

Only one of CloudServe’s customers left a comment along with their vote.

“I just love my mini grid, I can hypergrid anywhere I like and be sure that my avatar inventory gets automatically backed up daily.”

maria@hypergridbusiness.com'

Maria Korolov

Maria Korolov is editor and publisher of Hypergrid Business. She has been a journalist for more than twenty years and has worked for the Chicago Tribune, Reuters, and Computerworld and has reported from over a dozen countries, including Russia and China.

  • Frank Corsi

    Good survey Maria. I am happy to see Cloud Serve in 3rd place after only being online for 2 months.

  • Lani Global

    Dreamland is superb. Lani region has been running 5 years on Dreamland. As a popular destination in OpenSim, with tens of thousands of avatars hypergridding in from all over the metaverse. The low lag Dreamland servers have made the region a pleasure for people to visit, even during high traffic. The Dreamland backup system enabled it survive the OSGrid storm with no loss or damage.

  • I’m curious to know, how many people actually completed a survey? I know, as the Corran Journal, I’d be interested in seeing all the numbers behind the results. ~Winter Silversmith

    • 87. If anyone wants to see the raw, anonymized data, just let me know.

      • that would be “anyone else” since I did ask 🙂

      • Hi Maria,

        Can you please specify the number of people that voted for each of these OpenSim hosts.

        • Not grids, hosting vendors, but sure:

          Dreamland — 12 people
          Zetamex — 29 people
          CloudServe — 7 people

          Everyone else either voted for a provider with just one or two votes, or were rating a self-hosted version of OpenSim like the Diva Distro, SOAS, NWS, etc… I’ll get those results up this weekend. Or even maybe tonight.

          • Thank you Maria.

            How does that compare to the number of people who rated grids (not hosting providers) in your annual grid survey a few months ago?

          • 596 responses to the grids survey — a LOT more people use grids than use hosting providers. Just like a lot more people are on Facebook than have their own websites.

          • There were also a lot more grids voted for so the number of votes per grid isn’t clear from the total number of votes. Can you please specify how many qualifying votes each of the grids you mentioned by name in the survey results received?

          • I can’t remember. 10? Something like that. I remember it was five in one of the previous years — I keep raising the minimum limit as more and more people vote.

          • I’m not asking how many votes were required for a grid to be named (as far as I recall you stated at the time that it was 10) 🙂

            I’m asking how many qualifying votes each of the grids you did name received (e.g. OSgrid received X votes, Metropolis received Y votes, etc.). To be clear, by qualifying votes I mean votes you did not disqualify due to double voting, obvious fakes, etc.

          • OMG you make me do so much work! Arrgh…

            Okay, pulling up the old spreadsheets… looking up the grids…

            3rd Rock Grid 33

            A closed commercial grid I’m building for a client 1

            AviWorlds 20

            BunnehGrid 4

            Craft World 2

            Digiworldz 1

            DreamNation 27

            Exo-Life 2

            InWorldz 159

            Island Oasis 33

            Kitely 38

            Littlefield 16

            Logicamp 1

            Lost Paradise 7

            Metropolis 37

            My personal grid 10

            Nara’s Nook 10

            OSGrid 30

            Radioactive Grid 1

            Sanctuary 1

            Secondlife 1

            SimValley 1

            Tangle Grid 17

            The Adult Grid 20

            The Great Canadian Grid 1

            VIBE 1

            Virtual Highway 22

            Virtual Life Grid 1

            Virtual Marin 1

            Zandramas 38

            ZetaWorlds 9

          • Thank you Maria 🙂

  • I am happy with Zetamex and Tim has done a good job addressing my concerns when they come up. I will be much happier when the Zetamex website is done and all the tools work but overall I believe I am getting good value for what I am spending. I also like that Zetamex is helping to support grids like Metropolis who depend on donations to stay running.

  • Will you do a similar survey this year? I wonder if anything has changed much.